Network and Systems Security: Expert in vulnerability testing and scanning with tools such as Nessus and OWASP. Skilled in applying security frameworks (NIST, ISO, CVE, COBIT) and attack models (MITRE ATT&CK, Lockheed Martin Cyber Kill Chain). Proficient in firewall management (Fortinet, SonicWall), ACLs, IDS, and IPS.

SIEM and SOAR Technologies: Hands-on experience with SIEM tools like FortiSIEM and FortiSOAR, including creating and running queries, performing log analysis, and optimizing event correlation and performance.

Endpoint Security and Management: Experienced in deploying and managing endpoint security solutions such as FortiClient and FortiClient EMS. Skilled in enterprise asset lifecycle management, encompassing patch management, vulnerability management, and endpoint protection.

Network Infrastructure & Protocols: Proficient in TCP/IP, DNS, DHCP, VPN, VOIP, VLAN/WAN technologies, and LAN/WAN standards including IEEE 802.3 and 802.11.

IT Support & Helpdesk: Skilled in providing 1st and 2nd level support across Windows, macOS, and Linux/Unix platforms. Experienced in managing help desk tickets, troubleshooting hardware and software issues, and delivering remote and on-site support.

Hardware & Software Management: Proven ability to configure and maintain IT hardware, including desktops, laptops, printers, label printers, barcode scanners, and VOIP systems. Experienced in mobile device management, endpoint protection, patch management, and asset management, including procurement of IT hardware and software.

Security & Access Management: Skilled in implementing and managing security protocols, including VPN, MFA, antivirus, and access controls.

Windows and Microsoft 365 Management: Extensive experience in Windows administration, including Active Directory, user provisioning, and Group Policy. Proficient in Microsoft 365 administration, covering user setup, license management, troubleshooting, and expertise in Outlook, Teams, and SharePoint.

Project Management and Process Improvement: Experienced in leading and managing complex security projects, including planning, execution, and tracking. Proficient in developing and enhancing security processes, proposal writing, and communicating strategies and insights to stakeholders.

Customer Service and End-User Support: Demonstrated ability to provide exceptional customer service in a support role, with strong communication skills and a proactive approach to resolving technical issues.

Training and Knowledge Transfer: Experienced in designing and delivering technical training sessions for diverse audiences, from end-users to IT professionals. Skilled in creating clear documentation, guides, and tutorials to support knowledge retention and empower users with practical skills. Proficient in simplifying complex technical concepts and adapting training approaches to meet varied learning needs.

Network & Infrastructure Simulation and Diagnostic Tools: Proficient in VMware, EVE-NG, Wireshark, and Packet Tracer for network simulation, virtualization, and diagnostic testing, supporting secure and robust training environments.